⇨ Conduct in-depth analysis of client’s business processes, workflows, and requirements to identify opportunities for improvement and determine how an ERP system can meet their needs.
⇨ Collaborate with client’s stakeholders, including business users, managers, and IT teams, to gather and document business requirements for the ERP implementation.
⇨ Conduct interviews, workshops, and meetings to understand their current systems and pain points.
⇨ Work with clients to design the optimal ERP solution that aligns with their business requirements and objectives.
⇨ Lead and manage the implementation of ERP systems, ensuring successful deployment within the organization.
⇨ Collaborate with cross-functional teams, including IT, finance, operations, and department heads, to gather requirements, configure the system, and customize workflows to meet business needs.
⇨Coordinate with external vendors and internal stakeholders to integrate the ERP system
⇨ Develop and execute project plans, including timelines, milestones, and deliverables, to ensure smooth implementation and adherence to budgetary constraints.
⇨ Monitor project progress, identify risks, and take appropriate actions to mitigate them.
⇨ Provide training to end-users on ERP system functionalities, workflows, and best practices.
⇨ Offer ongoing support to address user issues, troubleshoot problems, and optimize system usage.
⇨Manage vendor relationships, contracts, and service level agreements (SLAs) to ensure timely resolution of issues and ongoing system maintenance.
⇨Identify opportunities for innovation and suggest improvements to maximize the benefits derived from the ERP solution.
⇨Build and maintain strong relationships with clients, serving as a trusted advisor and subject matter expert. Understand their business strategies and goals to provide valuable insights and recommendations.